Refund and Returns Policy
Last updated: February 06, 2023
We know that sometimes you buy something that does not work out the way you had hoped, and for that reason we did our best to make an exchange policy that is helpful for you. We always want to achieve our customer's ultimate satisfaction. And following this, we did our best to make a return policy with extended service, which is suitable for our valuable customer.
Qualifying Conditions
Following conditions will qualify under Refund and Returns Policy:
If any of our Product failed to meet the quality parameter, such as -
Physically Damaged Product
Major Defects
Fitting issue
Delivered the wrong items/Size to the customer.
Product Lost during shipment.
How to Exchange
If you face any issue or you are not fully satisfied with our Product, immediately call us - (+ 8801403111999) or, you can directly message us on our Official Facebook page or, WhatsApp Account (https://www.facebook.com/liveshopping24/)
Contact Options
- • Call us: +8801403111999
- • Facebook: https://www.facebook.com/liveshopping24/
- • WhatsApp: Available on our Facebook page
In-Store Exchange
Alternatively, bring it back within 7 days of the purchase date to any of Live Shopping outlets to return the Product and exchange the desired one. (Note: if that similar Product is available on that specific outlet).
Please also note that, the value of the exchanged product should be of similar or higher value than the original product price. If exchanging for a higher value item, the purchase value difference must be paid.
Shipping Exchange
Alternatively, you can ship the product to us, and we will gladly provide you with the exchange product you desire.
Shipping Costs Policy
Free Shipping (We Cover Costs)
Please note shipping costs will not be credited. If:
- Delivered Damaged Product to the customer
- Delivered the wrong items/Size to the customer.
- Product Lost/Damaged during shipment.
Customer Pays Shipping
Otherwise, shipping costs will be paid by the customer.
Return Requirements
Items must be:
- Unworn, unwashed and unused
- All original tags attached
- Securely repacked in original package
- Original invoice slip included
- All tags included with the package
Items that may be denied:
- Items that are opened or damaged
- Items without receipt
- Items returned after 7 calendar days
Important Time Limit
All returns must be processed within 7 calendar days of the original purchase date.
Need Help with Returns?
If you have any questions about our refund and returns policy, please contact us: